The TIB project, Togheter is better

The Group continued in 2022 and 2023 the TIB -TOGETHER IS BETTER project: together we improve! - structuring itself in a series of moments of listening and participation, useful to enhance the human capital that revolves around Esprinet.

There is no doubt that business growth also comes from listening to the needs of your employees. Esprinet has given them a voice through the TIB project. The internal survey also played a key role in 2022 in encouraging employees to propose and share insights and ideas: each employee, in the different countries, was able to give free rein to their opinions on how to improve the business through open-ended questions.

All contributions (both quantitative results and comments on open-ended questions) were collected and presented directly to the functional managers, who, by analyzing and evaluating the data, were able to intervene by applying improvements to their reference structure.

According to the Net Promoter Score (NPS), the management tool used to assess the level of loyalty and satisfaction in a business-employee relationship, TIB's sustainable development project was a success in both 2022 and 2023. For the Group as a whole, the redemption rate was 89%, a significant increase compared to 2021 (79%).
Following the listening process activated through the company survey, the Group continued its implementation of corporate welfare, thanks to some new initiatives related to employee satisfaction. Prominent among these are Smart working and the Flexibility. The latter constitutes an element particularly dear to employees. Indeed, with greater flexibility, work-life balance can be easily improved. It is no coincidence that the surveys submitted to staff have shown that in Esprinet, work-life balance is constantly improved.

Therefore, we continued to work through focus groups with managers on possible actions.

2022 and 2023 initiatives implemented in Italy, Spain, and Portugal:

Change to monthly mode of smart working days (eight days), which can be split into half days, also for the group's Spanish and Portuguese companies
Maintaining the basket of five additional Smart Working overtime days to be used during the year
Friday off for the summer months for the Group's Italian companies: throughout the summer period, the entire corporate population of Italy on Friday was able to work in smart work in the morning and use vacation time in the afternoon
Constant sharing and transparency of results through Town Hall Meetings, that is, meetings open to all employees and directly managed by the Group CEO. All participants have the opportunity to ask questions on any topic, including anonymously

Certifications

The sustainable development project carried out by Esprinet also achieved some important recognitions. The 2022 and 2023 were significant years because in addition to the "Great Place to Work®" Certification obtained in all the countries involved in the Survey (Italy, Spain, Portugal, and Morocco), Esprinet Italia and Esprinet Portugal achieved placement in the "Great Place to Work®" ranking, taking ninth and sixth places in the reference cluster respectively.

Further positive data came from the process of benchmarking and comparison with best practices through Top Employer certification, which in 2022 saw a major improvement in the assessment of individual HR processes.