Sustainability - Project TIB

The Group also continued the TIB - TOGETHER IS BETTER: together we improve! - project in 2022 which is the umbrella concept for all actions that are carried out in pursuit of customer and employee satisfaction.

The great moments of listening and surveys are just some of the important actions that are part of the project and that allow us to identify the steps to be taken in order to improve more and more.

The survey also played a key role in 2022 to encourage all Group employees to propose and share ideas: each employee in the various countries was able, through open questions, to give free rein to their opinions with a view to company improvement.

All the contributions (both in terms of quantitative results and in terms of comments collected from the open questions) were presented through meetings dedicated to all function managers, who were then able to create customised improvements for their relative areas.

In 2022, the Net Promoter Score (NPS) was again central to the evaluations, as a management tool used to assess the level of loyalty and satisfaction in a company-employee relationship.

The total redemption rate in the Group was 89%, a clear increase over 2021 (79%).

Following the listening process activated thanks to the company survey, the Group continued its implementation of new initiatives related to employee satisfaction.

Remote working and flexibility: Flexibility remains an important issue for our people, and most of the comments received in the internal survey were precisely about the continuous improvement of work-life balance.

Therefore, we continued to work on possible actions through focus groups with managers.

2022 initiatives implemented in Italy, Spain and Portugal

Shift to monthly remote work days (eight days), also divisible into half days, also for the group's Spanish and Portuguese companies
Maintenance of the basket of five additional overtime remote working days to be used during the year
Friday off for the summer months for the Italian companies of the Group: also in 2022, for the second year in a row, the entire corporate population of Italy was able to work remotely in the morning and use holiday hours in the afternoon
Constant sharing and transparency of results through Town Halls, meetings directly managed by the Group CEO with the possibility for all employees to ask questions on any topic, also anonymously

Certifications

2022 was also an important year because in addition to the "Great Place to Work®" certification obtained in all the countries involved in the survey (Italy, Spain, Portugal and Morocco), for the first time Esprinet Italia and Esprinet Portugal were ranked in the "Great Place to Work®" classification, taking ninth and sixth place in the reference cluster, respectively.

In addition, the benchmarking and comparison process with best practices through the Top Employer certification continues, which in 2022 saw a significant improvement in the assessment of single HR processes.