In 2019, Esprinet started the TIB project, acronym of Together is Better. One of the first pillars of the sustainability strategy that, since 2020, has seen an acceleration of inclusion and human resources enhancement policies.
A true journey alongside our employees, which opens up a new method to improve our staff satisfaction, and therefore the Group's workplace.
By promoting a series of listening moments, the TIB initiative is an essential step, in which cooperation and sharing become essential, and individual efforts are truly exploited.
Another important line of development of the sustainable growth programs was the measurement and improvement of the “customer satisfaction” level.
In this case too, specific surveys managed by an external body were carried out, based on which another percentage of the short-term sustainability goals variable remuneration was calculated.
Following the indications obtained by our customers, we implemented staff training programs, and changes to the incentive systems and procedures, in order to increase the level of customers’ perceived satisfaction and create sustainable value over time.
The first results of the TIB project in Italy
The first Together is Better initiative was the launch of a listening campaign through an internal Survey. At the end of the survey, the results were analysed and several actions implemented:
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- Corporate kick-off organization as institutional moment, involving all Esprinet Italia employees and some representatives of the other Group Companies.
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- Activation of a pilot project to improve inter-departmental collaboration and communication.
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- Launch of the Smart Working 2.0 pilot project, which initially entailed the possibility of resorting to remote (WFH) working for up to 2 days a week for all eligible roles, according to the company’s meritocratic and seniority criteria.
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- Extension of the flexi-time working hours scheme, to improve the work-life balance.
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- Creation of a multifunctional space within the company for lunchtime, breaks and informal meetings between colleagues and/or external visitors.
- Periodical update meetings on the corporate quarterly results managed by the CEO.
The internal Survey played a key role even in 2020, when it was extended to the colleagues of the other Italian Group Companies. This led to the implementation of new employee-satisfaction-related initiatives, such as the launch of the ESPRINET4YOU project, focused on Welfare and Well-being, for all the Italian Companies belonging to the Esprinet Group.
The Net Promoter Score (NPS) - a management tool used to assess the loyalty/satisfaction level in a company-employee relationship - was also introduced with the 2020 Survey. For Esprinet S.p.A., the redemption rate was higher than 90%, an increase compared to 2019 (86%).
2020 was also important because, for the first time ever, Esprinet S.p.A. took part in and was awarded with the important Great Place to Work® corporate certification.
TIB in Esprinet Spain and Portugal
In 2020, employee satisfaction was also in the limelight for the Spanish subgroup. Following the direction traced by the parent company in Italy, the Together is Better project and the related listening campaign was launched also in Spain and in Portugal.
Following the suggestions received, the Spanish subgroup implemented several actions:
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- Launch of the Smart Working pilot project, which initially entailed the option of resorting to remote (EFH) working for up to 80 hours/quarter, for all the relevant roles (based on the type of work carried out, the person’s independence and meritocracy, and a minimum seniority of one year in the same role).
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- Launch of a 1 hour iflexi-time working hours scheme, in order to improve the work-life balance.
- Quarterly update meetings on the corporate results managed by the CEO.
The listening activity wasl also reiterated in 2020, leading to a constant improvement of the workplace and employee satisfaction through the following initiatives:
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- Extension of the Smart Working Pilot scheme to all office employees of the Group's Companies in Spain and Portugal.
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- Launch of a further extended flexi-time working hours pilot project, in order to improve the work-life balance.
- Provision of a voucher to all employees to spend in a large commercial chain in Spain and Portugal.
Altre iniziative di Sostenibilità
Sustainability - Esprinet4others Volunteering
Sustainability - Project FOR-TE
